1. What kind of fuel does my jetboard use?
Our jetboards do not require gasoline or lubricants like oil. Our boards run purely electrically, making them free from emissions and environmental impact.
2. How long does a battery last for a ride?
Battery life depends on several factors such as rider weight, riding style, speed, and water conditions. Generally, you can expect a battery life of about 30 to 40 minutes. To ensure the best performance and battery life, charge your jetboard regularly and avoid deep discharging the battery!
3. How long does it take to produce my custom design?
Once the purchase is complete and the deposit is made, it takes about 8 weeks for your board to be ready. Each board is individually made for you and built in Germany.
4. How do I know which model is right for me?
We have three product lines: Pro, Fun, and Race. We can customize other details beyond these lines to fit your individual needs* (e.g., color or design of your board—even your own picture on it).
*Additional charges may apply.
5. What materials are used to build the board?
Quality is very important to us. We only use the best materials. The board is made from high-tech carbon fiber and manufactured using advanced CNC technology—all made in Germany!
6. Can I customize my board?
That's our specialty. There are two options*: You can send us a photo or image file. Get inspired by customer examples. Or: We can also customize the board's dimensions* (*for an extra charge).
7. Are there driving programs, e.g., for beginners/advanced or cruising/speed?
Yes, there are driving programs and options available for the boards. Please contact our sales department by email or phone before or after placing your order. The driving modes will be configured before delivery.
8. Do you have to use fins?
All boards can also be ridden without fins.
9. Is it possible to get a second controller for a board?
Yes, you can purchase a spare controller as an accessory. However, pairing works with only one controller per board. Two (or more) controllers cannot be operated in parallel in a master-slave mode.
10. Can I combine regular and goofy riding stances?
Yes, on most boards. This depends on the chosen foot straps.
11. Can I transport the board on a car roof rack?
Yes, but check your vehicle's roof load limit and do not overtighten the straps. The board is made of lightweight fiberglass and/or carbon. The material is strong but can break under too much pressure.
12. How long can the board be left in the sun?
The board should not be left in the sun for extended periods. Prolonged sun exposure can cause the design to fade. Always store the board in the shade! The battery also must be protected from direct sunlight and should not be stored in the sun for long periods.
13. Can I exchange my board?
We offer exchanges within the same product line for a newer model year with value adjustment. You can also exchange across product lines. Please contact our sales department: service@ewake-boards.com
14. Do I need to register with the Waterways Authority?
That depends on where you intend to ride. If you plan to ride on federal waterways in Germany, registration is required for each jetboard. EWake is happy to handle this for you free of charge. For private lakes, rivers, or regional waters, you only need permission from the owner or municipality.
15. Do I need a boating license for my board?
You need a valid boat license for all boards with 15 hp or more. You can find details in the Federal Waterways Act. When purchasing a board, EWake offers discounts for interested buyers. Just check our website or contact our sales team.
16. Do you offer boating license courses?
Not directly, but if you're an EWake customer, we'll support you in getting your license—for example, with a voucher. Just email us at sales@ewake-boards.com
17. How do I maintain my EWake board?
A maintenance guide is included with the board. The battery, board, and accessories must be maintained and serviced before and after each use on the water.