About our batteries
This is how our service works
Register the check procedure on the homepage, print out the procedure number and stick it on the battery.
Pack the battery well and send it to us with the process number. (State of charge maximum 30% / minimum 10%)
We check the battery and send a test report with repair cost plan or exchange proposal.
Depending on your wishes, we will arrange the further steps. (Ask for our free winter storage service!)
Battery Fair Value Program
This means with the value program: for the entire lifecycle of your board you always have fresh E-Power!
Exchange or upgrade
For long-time customers who are not yet in the Fair Value program, we offer a trade-in or upgrade alternative at an additional cost.The offer is also available for the complete package board incl. battery. Please contact us via the contact form.